Sellerio already keeps the packing slip, invoice, and manifest for every order. Claims live inside that same system — file one straight from a flagged reconciliation row, attach video proof and documents already linked to the order, and track it through to payout.
A return comes back damaged, or the wrong item shows up, or it never comes back at all — and the marketplace asks for proof. Most sellers have their memory of a Tuesday three weeks ago and not much else. The claim dies, and the deduction sticks, not because anyone did anything wrong, but because the paperwork was never in one place.
Overdue returns are flagged for SAFE-T claims before the filing window closes, and stale claims surface in the Command Center watchdog.
LiveVideo proof clips, documents, and the paper trail Sellerio already keeps for the order — attached from the claim itself, no digging through email.
LiveEvery claim moves through pending, filed, acknowledged, and resolved — with a full history, not a guess.
LiveA claim moves through pending, filed, acknowledged, and resolved — with every transition logged, including who acted and why. Cancelling or reopening a claim stays part of that same history instead of disappearing from the record.
Returns overdue past the platform's own claim window are flagged automatically, with the case already assembled. Submitting to Amazon itself still happens in Seller Central — Sellerio tracks it here through to payout, since Amazon offers no claims API.
A won claim is matched back against the settlement entry it affected, so reconciliation and claims stay in sync.
Straight answers about what's live today.
Claims tracking is live today — file straight from a flagged reconciliation row, attach video evidence, and track every claim through to payout.
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