A return isn't a checkbox — it's a parcel that needs to be matched to the right order, graded, and either restocked or disputed. Sellerio resolves it with one scan — then a staged pipeline carries it from the warehouse door to case closed, with photo evidence, a per-case P&L, and analytics over all of it.
Most tools treat a return as a single flag flipped once — "returned: yes." That hides everything that actually matters: was it picked up, is it in transit, did it arrive damaged, and is the 60-day window about to close on a claim nobody filed. So Sellerio tracks returns as their own real lifecycle — one case per return event, not a footnote on the order.
Scan the AWB on each parcel as it arrives — it matches its return case instantly, and a once-linked AWB always auto-matches after that.
LiveReceived → Inspection → QC → Finance → Inventory → Closed — enforced in strict order, with a queue page per stage so staff see exactly what is waiting on them.
LiveReturn rate, top reasons, top-returned SKUs, case-level P&L, and supplier performance in one dashboard — with automatic alerts when a SKU keeps coming back.
LivePair a receiving scan with a recorded inspection — and since at least one photo is required before a case advances past "received", a disputed return always has evidence on file.
A confirmed manufacturing issue at QC auto-drafts a vendor/supplier claim — reusing the same evidence upload and status pipeline as every other claim in Sellerio.
Straight answers about what is live today.
The full Return Management System is live today — AWB scan-in at the warehouse door, staged inspection with photo evidence, per-case P&L, and a returns analytics dashboard.
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